Refund and Return Policy for Accedepot

At Accedepot, we are committed to providing you with high-quality furniture and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process to ensure your peace of mind.

Return Policy

  • Return Window: You can return any item purchased from Accedepot within 30 days from the date of purchase.

  • Condition of Returns: To be eligible for a return, the item must be unused, in the original condition, and in its original packaging. Furniture items must not have been assembled or used, and all tags or labels should still be attached.

  • Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

  • Return Process: To initiate a return, please contact our customer service team at support@accedepot.com or call us at +1 (660) 279-6359. Once your return request is approved, we will provide instructions on how to return the item.

Refund Policy

  • Refund Method: Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

  • Processing Time: Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

  • Non-refundable Items: Certain items, including personalized or custom-made furniture, are non-refundable. Please check the product description for details before purchasing.

Return Shipping Costs

  • Return Shipping Fees: The customer is responsible for the return shipping costs unless the item is damaged, defective, or incorrect upon arrival.

  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately at support@accedepot.com with photos of the damage or defect. We will either arrange for a replacement or issue a full refund, including return shipping costs.

Exchanges

  • Exchanges: We currently do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.

Contact Us

If you have any questions regarding our refund and return policy or need assistance with a return, please reach out to us:

Email: support@accedepot.com
Phone: +1 (660) 279-6359
Address: 460 Charing Cross Rd, IRMO, SC 29063, United States